Terms of Service

Terms of Service

By visiting our store and/or purchasing from us, you agree to the following terms.

1. Online store

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.

2. Products and safety

Our stoves burn flammable fuel. Always follow the safety instructions supplied: use on a stable, heat-resistant surface with fresh air coming in, never in a closed room, tent or vehicle, never refill while lit or hot, never leave a flame unattended, and keep away from children, pets and flammable materials. To the extent permitted by law, we are not responsible for damage or injury resulting from misuse or failure to follow these instructions.

3. Pricing and payment

Prices are shown in Australian dollars (AUD). We may change prices at any time. Payment is processed securely at checkout.

4. Product information

We do our best to display products accurately. Images are for illustration; small differences in colour or finish may occur.

5. Shipping and refunds

Our Shipping Policy and Refund Policy form part of these terms.

6. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right, remedy or guarantee under the Australian Consumer Law that cannot lawfully be excluded or limited.

7. Contact

Questions? Email contact@hellonovixa.com.