Shipping policy

Shipping Policy

Free shipping Australia-wide

Every order ships free to all Australian states and territories.

How long does it take?

• Processing: 1–3 business days.
• Delivery: usually 7–14 business days after dispatch.
• Remote areas may take a few extra days.

Tracking

When your order ships, we email you a tracking number so you can follow your parcel.

Fuel

Methylated spirits are not included and are never shipped, because flammable liquids can't be posted. Buy them at any supermarket or Bunnings.

Delays and lost parcels

If your parcel hasn't arrived 20 business days after dispatch, contact us and we'll fix it with a replacement or a refund.

Wrong address

Please check your address at checkout. If you made a mistake, email us before your order ships and we'll update it.

Questions? Email contact@hellonovixa.com