Privacy Policy

Privacy Policy

Novixa respects your privacy. This policy explains what personal information we collect and how we use it, in line with the Australian Privacy Principles.

What we collect

• Contact and order details you give us at checkout: name, email, phone, shipping and billing address.
• Payment information, which is processed securely by our payment providers — we never see or store your full card details.
• Browsing information such as device, pages viewed and cookies, used to run the store and improve it.

How we use it

• To process, ship and support your order.
• To answer your questions and handle refunds.
• To send marketing emails only if you opt in — you can unsubscribe at any time.
• To measure and improve our advertising (for example with Meta and Google).

Sharing

We share information only with the service providers needed to run our business (Shopify, payment processors, shipping partners, analytics and advertising platforms). We never sell your personal information.

Your rights

You can ask to access, correct or delete your personal information at any time by emailing contact@hellonovixa.com.